DELIVERY LOCATIONS
We ship worldwide!
Does Boozy Events ship to my team?
Most likely yes. We ship worldwide and ship to more than a dozen countries every week.
Because of sanctions or limitations of our logistics partners we are not allowed to ship any kits to the following locations:
- Belarus
- Cuba
- Iran
- North Korea
- Syria
- Russia
These countries have a high failure rate or have customs requirements which make them difficult to ship to, we reccomend that you do not ship to these locations:
- Albania
- Brazil
- Israel
- Nigeria
- Poland
- South Africa
- Ukraine
When will guests receive their kit?
Except for last-minute bookings, we dispatch all kits to arrive no later than 3 days prior to the class.
For some international destinations delivery speeds can vary by multiple days, these guests may receive their kits over a week prior to the class.
Upon dispatch, guests are supplied with a tracking number and estimated delivery date & time.
Can you guarantee delivery?
Short answer: No, we cannot guarantee delivery.
Long answer: It depends on the location, but here’s how we handle it.
Shipping is a complex process, and there are many factors outside of our direct control that can affect delivery times – customs clearance, unexpected weather, and ever-changing import/export rules, to name a few.
While we do everything within our power to ensure your kits arrive on time, it’s impossible to guarantee delivery unless we manage the entire courier network ourselves.
Anyone suggesting otherwise is not being 100% truthful.
That said, we have extensive experience from shipping hundreds of kits every week for the last five years and rely on data from thousands of successful deliveries to manage logistics as effectively as possible.
- For the UK and US: Delivery is generally straightforward and very reliable, as we can utilise domestic services. Delays are extremely rare, with over 99.9% of kits arriving within one day of our target delivery date – 3 days before your class.
- For Ireland, The Netherlands, Singapore and Switzerland: Delivery is also generally straightforward and very reliable thanks to free-market conditions. Delays are extremely rare, with over 99.9% of kits arriving two or more days prior to classes.
- For the Rest of the World: While we work hard to minimise delays, customs processes and international logistics can occasionally cause issues, even in neighbouring European countries. These delays can sometimes take several days to resolve and are outside of our control.
How We Mitigate Delays:
We are committed to ensuring your event is a success, even when delivery challenges arise:
- Plain Packaging for Security: We ship our kits in discreet, boring brown boxes, which has significantly reduced doorstep thefts and ensures your delivery arrives safely.
- Pre-Dispatch Confirmation Emails: Before dispatching, we email all guests to confirm their delivery address and method. This gives guests the opportunity to make any last-minute corrections, reducing the risk of errors.
- Proactive Logistics Monitoring: Our dedicated logistics team works 7 days a week, closely monitoring shipments in real-time. This allows us to proactively resolve issues and keep deliveries on track.
- Courier Collaboration: We work closely with multiple couriers and respond swiftly to any delays or customs requests.
- Flexible Solutions for Delayed Kits: If kits are delayed, we offer free class rescheduling, provide recipe cards so attendees can still participate, and explore alternative solutions to ensure everyone has a fantastic experience.
While we can’t promise perfection, we will always do everything in our power to ensure your kits arrive on time and that your event is a success, even if the unexpected happens.
FAQ:
- Can you not just ship earlier? Apart from the US & UK where we can be efficient and economical, we will ship your kits at the earliest opportunity which is typically upon payment.
- Are taxes and duties prepaid? For US, UK and Singapore there are zero import duties or taxes anyway. For most EU destinations we will ship DDP (delivered duty paid). But for some locations, it is not possible to pay in advance.
- What happens when a kit goes permanently missing? It is our responsibility to ensure you get what you pay for, except for high-risk countries we will re-ship or refund lost packages.
How much is delivery?
The prices listed on the virtual cocktail-making classes page include delivery costs to the chosen country (UK or USA).
For everywhere else, costs can vary depending on the package value and the latest surcharges. Import taxes, customs fees and duties of varying amounts may also apply.
UK / USA: Included in package costs
Eastern Europe: £30-£45
Western Europe: £20 – £45
South America: £40 – £80
Asia: £40 – £80
Africa: £45 – £80
Middle East: £20 – £80